Frequently Asked Questions
Everything you need to know about your crafting journey.
How long does shipping take for bulk craft orders?
Standard shipping typically takes 3-5 business days. For bulk or heavy items like clay and large canvases, please allow up to 7 business days for delivery.
What is your return policy on opened supplies?
We accept returns on unopened and unused items within 30 days of purchase. For hygiene and quality reasons, we cannot accept returns on opened paints, adhesives, or cut-to-length fabrics.
Do you offer discounts for professional artists or schools?
Yes, we offer a dedicated trade discount program for educators, non-profits, and professional creators. Please contact our support team with your credentials to apply.
Are your wooden craft bases sustainably sourced?
Sustainability is a priority for us. All our raw wood products are FSC-certified, ensuring they come from responsibly managed forests.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.